Terms & Conditions

Return Policy

Customers may return products for a refund within 30 days from the date of purchase to be valid. All returned products must be unopened and must have a Returned Merchandise Authorization (RMA) number prior to return. (Contact the RootX® office for the RMA #) The Customer must pay for all shipping and a 5% restocking fee. RootX® reserves the right to refuse returns if the products were opened, damaged or not usable for resale. Customers will receive approved refunds within 60 days of RootX receiving the returned product.

Product Warranty

NOTICE: TO THE EXTENT CONSISTENT WITH APPLICABLE LAW, MANUFACTURER WILL NOT BE LIABLE FOR ANY LOSS, INJURY OR DAMAGES AND TO THE EXTENT CONSISTENT WITH APPLICABLE LAW, PURCHASERS AND/OR USERS OF THIS PRODUCT HEREBY WAIVE ANY STRICT LIABILITY. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR THE PARTICULAR PURPOSE, AND THERE ARE NO OTHER IMPLIED WARRANTIES, EXCEPT AS SPECIFICALLY SET FORTH ON THIS LABEL. MANUFACTURER’S OBLIGATION ON ANY CLAIM IS LIMITED TO REPLACEMENT OF ANY DEFECTIVE PACKAGE OF ROOTX. TO THE EXTENT CONSISTENT WITH APPLICABLE LAW, MANUFACTURER WILL NOT BE LIABLE FOR ANY LOSS, INJURY OR DAMAGES TO PERSONS OR PROPERTY RESULTING FROM FAILURE OR IMPROPER USE OF THE PRODUCT, NOR WILL THE MANUFACTURER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND SUSTAINED BY THE PURCHASER OR USER OF THIS PRODUCT. TO THE EXTENT CONSISTENT WITH APPLICABLE LAW, PURCHASERS AND/OR USERS OF THIS PRODUCT HEREBY WAIVE ANY STRICT LIABILITY OR PRODUCT LIABILITY CLAIM THEY MIGHT HAVE AGAINST THE MANUFACTURER AND/OR SELLER. SELLER AND MANUFACTURER ARE NOT LIABLE FOR ANY USE OF THIS PRODUCT NOT IN COMPLIANCE WITH THE DIRECTIONS ON THIS LABEL.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to , damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from inability to use the product(s) and or services(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

updated May 18th, 2017